1. Introduction
At Galaxyworkstx LLC, customer satisfaction is our top priority. We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines your options for returning products, receiving refunds, and resolving any issues with your order.
By placing an order with us, you agree to the terms of this policy.
2. Eligibility for Returns
To be eligible for a return, please ensure:
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The item was purchased directly from Galaxyworkstx.com
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The return request is submitted within 30 calendar days from the delivery date
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The product is unused, in its original packaging, and in resalable condition
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All original tags, labels, manuals, and accessories are included
Non-returnable items include:
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Perishable goods (food, flowers, etc.)
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Health and personal care items that have been opened
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Customized or personalized products
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Gift cards and downloadable digital products
3. How to Initiate a Return
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Contact Us – Email support@galaxyworkstx.com with your order number, reason for return, and photos if applicable.
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Approval – Our team will review your request and provide a Return Authorization (RA) number if approved.
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Ship the Item – Package the item securely and include the RA number. Ship to the return address provided in our instructions.
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Inspection & Processing – Once received, we’ll inspect the item and process your refund or exchange.
4. Return Shipping Costs
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If the return is due to our error (wrong item, defective product, etc.), we will cover return shipping.
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If the return is for other reasons (change of mind, ordered the wrong size/color), the customer is responsible for return shipping costs.
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We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
5. Refund Process
Once your return is approved and the item has been received and inspected:
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Refunds will be processed to the original payment method
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Refunds typically appear within 5–10 business days, depending on your bank or payment provider
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You will receive a confirmation email once the refund is issued
Please note: Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We offer exchanges for defective or incorrect products. To request an exchange:
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Contact our support team within 30 days of delivery
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Provide details and photos if applicable
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Once approved, we will ship the replacement product at no additional cost
7. Damaged or Defective Products
If your order arrives damaged or defective:
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Contact us within 7 days of delivery with photos of the damage/defect
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Keep all original packaging until the issue is resolved
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We will arrange for a replacement, repair, or refund depending on the situation
8. Order Cancellations
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Orders may be canceled within 24 hours of placement for a full refund
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After 24 hours, the order may have already shipped, in which case the standard return process applies
9. Special Conditions for Certain Products
a. Health & Personal Care Products
For hygiene and safety reasons, items in this category can only be returned if they are unopened and in their original packaging.
b. Seasonal or Clearance Items
Items sold at a discount or during clearance events are final sale unless defective.
c. Customized Products
Personalized or custom-made items are non-refundable unless they arrive damaged or defective.
10. Refund Exceptions
We reserve the right to refuse a return or issue only a partial refund if:
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The item shows signs of use
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Parts, manuals, or accessories are missing
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The product has been damaged after delivery
11. Store Credit Option
In some cases, instead of a refund to your original payment method, we may offer a store credit. Store credit can be used for any future purchase on our website and has no expiration date.
12. International Returns
If you are returning an item from outside the United States:
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You are responsible for all shipping, customs duties, and taxes related to the return, unless the return is due to our error
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We recommend using an insured, trackable service to ensure safe delivery
13. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our practices, products, or legal requirements. The “Effective Date” at the top of this page will indicate the latest revision.
14. Contact Information
For questions or assistance regarding returns and refunds, contact us at:
Galaxyworkstx LLC
5900 Balcones Drive, Ste 100
Austin, TX 78731, USA
Email: support@galaxyworkstx.com