Shipping & Delivery Policy – Galaxyworkstx LLC
Overview
At Galaxyworkstx LLC, we are committed to providing our customers with a smooth and reliable shopping experience. From the moment you place your order to the time it arrives at your doorstep, we focus on accuracy, speed, and care. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders.
Order Processing
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Order Confirmation: Once an order is placed, you will receive an email confirmation with your order details. Please review this information carefully to ensure accuracy.
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Processing Time: Most orders are processed within 1–2 business days (Monday–Friday, excluding holidays). During peak seasons or sales events, processing times may be slightly longer.
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Order Verification: For security reasons, some orders may require additional verification. If needed, we will contact you directly to confirm your order details.
Shipping Options & Rates
We offer multiple shipping options to suit your needs:
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Standard Shipping
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Estimated delivery: 3–7 business days within the continental U.S.
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Free for orders over $29; a flat rate applies to orders below this amount.
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Expedited Shipping
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Estimated delivery: 2–3 business days.
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Additional fees apply based on weight and destination.
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Priority/Express Shipping
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Estimated delivery: 1–2 business days for urgent orders.
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Available in select areas; rates calculated at checkout.
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Delivery Coverage
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We currently ship to addresses within the United States.
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At this time, we do not ship internationally, but we plan to expand in the future.
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We cannot deliver to P.O. Boxes, APO, or FPO addresses for certain items due to carrier restrictions.
Free Shipping Policy
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Free standard shipping applies to orders over $29 (before taxes and discounts).
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Some heavy, oversized, or specialty items may not qualify for free shipping. Any such exclusions will be noted on the product page.
Order Tracking
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Once your order ships, you will receive an email with tracking details.
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Tracking updates may take 24–48 hours to display after the carrier picks up your package.
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You can also log into your Galaxyworkstx LLC account at any time to view order status and tracking.
Handling & Packaging
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We take great care to package items securely to ensure safe delivery.
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Fragile items are given additional protection to minimize damage risk.
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Eco-friendly packaging materials may be used whenever possible.
Delivery Times
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Delivery times depend on the shipping method selected and the destination.
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While we strive to meet all estimated timelines, occasional delays due to weather, carrier issues, or high demand may occur.
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Galaxyworkstx LLC is not responsible for delays beyond our control but will work with carriers to resolve issues quickly.
Missed or Failed Deliveries
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If a delivery attempt is unsuccessful, carriers may leave a notice or reschedule.
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Packages returned to us due to incorrect address information or failure to pick up may incur reshipping fees.
Damaged or Missing Items
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Inspect your order upon arrival. If an item is missing, incorrect, or damaged, contact us within 7 days of receipt.
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Provide your order number and clear photos (if applicable) to help us resolve the issue.
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We will replace or refund items as quickly as possible based on the situation.
Pre-Orders and Backorders
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If an item is temporarily out of stock, you may place it on backorder or pre-order if available.
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Estimated shipping dates will be provided, but these may change due to supplier or carrier updates.
Holiday & Peak Periods
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During holidays or promotional events, shipping times may be extended due to high order volumes.
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We recommend placing orders early to ensure timely delivery.
Customer Support
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For any shipping or delivery questions, reach out to support@galaxyworkstx.com.
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Please include your order number for faster assistance.
Policy Updates
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This Shipping & Delivery Policy may be updated occasionally to reflect changes in carriers, rates, or company procedures.
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Any changes will be posted on this page with the updated effective date.
Our Commitment to You
At Galaxyworkstx LLC, our goal is to make shopping easy and stress-free. Whether it’s a single item or a full household order, we treat every shipment with care and urgency. Our Austin-based team values your trust and works hard to ensure every package arrives safely, on time, and exactly as expected.