Frequently Asked Questions – Galaxyworkstx LLC
Welcome to our FAQ page! Here you’ll find answers to the most common questions about shopping with Galaxyworkstx LLC. Whether you’re curious about shipping, returns, or product categories, this guide is designed to make your experience smooth and stress-free.
1. What products does Galaxyworkstx LLC offer?
Galaxyworkstx LLC specializes in a wide range of lifestyle and everyday products. Our main categories include Health & Household, Beauty & Personal Care, Pet Supplies, Arts, Crafts & Sewing, and Toys & Games. Each item is carefully selected for its quality, value, and usefulness. Whether you’re looking for daily essentials, creative supplies, or fun items for the family, we’ve got you covered.
2. Where is Galaxyworkstx LLC located?
Our company is based in Austin, Texas, with our primary address at 5900 Balcones Drive, Ste 100, Austin, TX 78731. Although we operate primarily online, our Texas-based team is committed to serving customers across the United States.
3. How do I place an order?
Shopping with us is simple:
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Browse through our product categories and select the items you want.
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Add them to your cart.
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Proceed to checkout and enter your shipping and payment details.
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Review your order and confirm.
Once your order is placed, you’ll receive a confirmation email with all the details.
4. What payment methods do you accept?
We accept most major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment through PayPal and other trusted platforms to ensure your transactions are safe.
5. How long does shipping take?
Orders are usually processed within 1–2 business days. Standard shipping typically takes 3–7 business days, while expedited and express options are available for faster delivery. Delivery times may vary depending on location and order volume, especially during holidays.
6. Do you offer free shipping?
Yes! We offer free standard shipping on orders over $29 (before tax and discounts). For orders below this amount, a small flat shipping fee applies. Some oversized or heavy products may not qualify for free shipping, but this will be clearly mentioned on the product page.
7. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number via email. You can click the link in the email or log into your Galaxyworkstx LLC account to see the status of your shipment.
8. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery. Provide your order number and clear photos of the issue. We’ll review the situation and either send a replacement or issue a refund as quickly as possible.
9. What is your return and refund policy?
We offer a 30-day return policy on most items. Products must be unused, in original packaging, and include all accessories. To start a return, email us at support@galaxyworkstx.com with your order number and reason for return. Refunds are typically processed within 5–7 business days after the item is received and inspected.
10. Are there any items that cannot be returned?
For safety and hygiene reasons, some products such as opened beauty items, perishable food, or custom-made products cannot be returned. Any such exclusions will be clearly mentioned on the product page.
11. Do you ship internationally?
Currently, we only ship within the United States. We are exploring international shipping options in the future, so stay tuned for updates.
12. Can I change or cancel my order after it’s placed?
If you need to modify or cancel an order, contact us immediately at support@galaxyworkstx.com. Orders are processed quickly, so changes may not be possible once an order is shipped. However, our support team will always do their best to assist.
13. What makes Galaxyworkstx LLC different from other stores?
Our strength lies in quality, reliability, and customer care. We carefully select products, offer competitive pricing, and ensure fast, dependable shipping. We also stand by our free shipping over $29 and easy return policy, making shopping with us simple and risk-free.
14. How do I contact customer service?
We’re here to help! You can reach us by:
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Email: support@galaxyworkstx.com
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Phone: (if applicable, you can add later)
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Contact Form: Available on our website’s “Contact Us” page
Our team typically responds within 24–48 hours during business days.
15. Are my payment and personal details secure?
Yes. We use encrypted payment systems and industry-standard security measures to keep your data safe. Your privacy and security are a top priority at Galaxyworkstx LLC.
16. Do you offer discounts or promotions?
Yes, we frequently run promotions and special offers. Subscribe to our newsletter or check our homepage to stay updated on current deals.
17. Can I create an account?
Yes! Creating an account makes it easier to track orders, save shipping addresses, and receive exclusive offers. It’s free and only takes a few minutes.
18. How can I stay updated on new products?
Sign up for our email newsletter, follow us on social media, and check back often. We regularly update our inventory with new and trending items across all categories.
19. What if my package is lost?
If your package is delayed or seems lost, contact our support team. We’ll work with the carrier to locate your package and either arrange a replacement or refund if necessary.
20. How can I give feedback or reviews?
We value your opinion! Leave reviews on product pages or email us your thoughts. Your feedback helps us improve and helps other customers make informed decisions.